DesignTag Archive

Shadow IT is rarely rebellion. It is a signal that someone has a problem to solve, and the official route did not solve it. I described what Shadow IT is, and what it costs, in Shadow IT / Stealth IT. This article looks at the other side: how to stop… Continue Reading How to stop Shadow IT before it starts

“Click the Start button at the bottom left of the screen.” “There is no Start button.” “It will be on the taskbar, at the bottom.” “My taskbar is on the left. And I have hidden it.” Anyone who has worked on a service desk has had that call. The user… Continue Reading Does Personalisation and Customisation make support and training more difficult?