OpinionCategory

Every options analysis should start at Option 0: Do Nothing. It is the baseline that every other option is measured against, and it is the option most often left out. This is a bit of a longer article, because I have compiled a lot of my thinking to help with… Continue Reading Options analysis: why Do Nothing is always Option 0

How do you choose which technology to invest in? If you lead a technology team, it is the platform and the vendor. If you write software, it is the language and framework. If you are building a career, it is the vendor training and certifications you will spend your evenings… Continue Reading Which technology to use? It’s a gamble

When an AI system is deployed and then quietly withdrawn, the headline says “AI failed”. I think that is almost always the wrong conclusion. In most cases the technology did what it was built to do. What failed was the design, and the expectations set around it. We have seen… Continue Reading When AI gets withdrawn: a design problem, not an AI problem

“Click the Start button at the bottom left of the screen.” “There is no Start button.” “It will be on the taskbar, at the bottom.” “My taskbar is on the left. And I have hidden it.” Anyone who has worked on a service desk has had that call. The user… Continue Reading Does Personalisation and Customisation make support and training more difficult?

Every legacy system reaches a day when keeping it costs more than changing it. The skill is spotting that day before it arrives, and then choosing the right kind of change. Technical debt behaves like financial debt. A little, well managed, is a sensible trade-off. Left alone, the interest compounds:… Continue Reading Legacy modernisation: retire, retain, replace or evolve

Here is an interesting perspective to apply to your employees’ acceptance of AI in their work – consider AI is a junior work colleague that every employee has at their disposal. With the roll-out of new AI capabilities and agents, there is often push-back from employees who fear that their… Continue Reading AI is a junior colleague

AI is massive right now, and many businesses have had direction from their Board, CEO or other executives demanding that the business makes use of AI. Unfortunately, some are jumping in with two feet and not really planning their AI journey. So, the question remains, how to get started in… Continue Reading How to get started in AI

This article outlines a strategic roadmap for organisations beginning on their digital transformation journey. It walks through the key phases – assessment, goal setting, pilot testing, scaling and covering cultural change and compliance – offering insights into aligning technology adoption with long-term business objectives. It emphasises change management and stakeholder… Continue Reading Digital Transformation Roadmap: From Legacy to Innovation

Even with the gradual increase in cybersecurity literacy amongst the masses, there are still some myths that people follow religiously, even Cybersecurity professionals. I will set out to bust some of those myths here. Many of the myths are because the world has changed and the advice is no longer… Continue Reading Cybersecurity myths – never write down your password

In the past few months, I have been sharing my views about cybersecurity myths – some of them held by the public, and some myths are still held (and propagated) by cybersecurity professionals and companies. One that may have been true at one time, but is no longer the case,… Continue Reading Cybersecurity Myths – the perimeter is the protection

In my recent theme of breaking common cybersecurity myths, I have been revealing some commonly held beliefs that even cybersecurity professionals will stand by. Today, I will look at the “most common passwords” and challenge whether they really are as common as we are told. Most common passwords A quick… Continue Reading Cybersecurity Myths – people use bad passwords

Even with the gradual increase in cybersecurity literacy amongst the masses, there are still some myths that people follow religiously, even Cybersecurity professionals. I will set out to bust some of those myths here. Many of the myths have come from companies advertising products as a “silver bullet” solution, some… Continue Reading Cybersecurity Myths – I’m not a target

Creation of good policies and procedures is an art that can be helped with some core advice. Policies are the backbone of how a business tells their employees how to act and react, and ensures consistency and productivity. A great company culture, a consistent vision and values, and compliance with… Continue Reading Creating good policies and procedures

Yesterday, there was a world-wide incident that affected computers running CrowdStrike Falcon, where there was a conflict between the vendor’s anti-malware protection and the Windows sensor, resulting in a BSOD and unresponsive computers. This is a major incident that was effectively the effective impact as we were expecting from the… Continue Reading Lessons from the CrowdStrike incident

On International Women’s Day, I am reminded of the need for diversity in the workforce, and want to pose the question of what does diversity mean to you? Diversity is not just the inclusion of other races, genders and backgrounds. More than just a blind quota of some interpretation of… Continue Reading What does diversity mean to you?