Business Process ImprovementTag Archive

Ring, ring. “Hello, is that the IT Manager? Can I ask you a few questions for a survey? <preamble here to build a relationship and feeling of trust, like complimenting the company or asking what the company does, saying that it’s impressive or hard work>. Can you tell me what… Continue Reading Information disclosure as a security risk

For years we have been hearing that tablet sales are outstripping PC sales, and projections that the PC platform will die, leaving all of us using tablets for all our computing needs. There has been a rush by organisations to equip staff with mobile devices (or let them bring their… Continue Reading Why a virtual desktop is the solution to workforce mobility

Activity Based Working (ABW) is the term used for a change in work practices that focusses on creating collaboration based workspaces, instead of personally assigned desks or cubicles. To enable ABW, there needs to be a shift in tools used by staff, so that they are accessible from mobile devices.… Continue Reading Activity Based Working is not provided by IT

How many times have you encountered a “block” of a suggestion for improvement with a response of “That is what we have always done”? People are resistant to change, even in an innovative organisation dealing with the latest technologies. The reality is that the opportunities provided by technology and new tools are… Continue Reading That is what we have always done

How many passwords do you have? Do you remember them all? Do you use a password manager tool? Are your passwords complex and secure, or easy to guess dictionary words? What is your weakest point? I bet that last question threw you a bit. Your entire security and identity could… Continue Reading Password security in the age of Cloud

Many of us have to give directions; it might be in a project, when managing a team, instructions for someone to pick something up for you from a shop, defining a business strategy – but the way to give directions is important. What is wrong with the way people are… Continue Reading The only way to give directions

How do you work out what data you need to capture for a system? This is a question not often asked, at least not in the right way. Designing data entry for a system should be driven by the wants and needs of the output. It’s no good gathering data if… Continue Reading Designing data entry for a system

Some people will just jump straight into Disaster Recovery Planning, without considering what they are planning for – how do you categorise a disaster? Who  decides, and what information do they need to make a decision? What parts of your business can continue to operate using other means – that… Continue Reading Disaster Recovery planning to do before the planning